VITAD'S Transportation
Privacy Policy
Last updated: September 5, 2026
1. Scope and information we collect
This policy covers the website, rider accounts, booking and quote flows, payment pages, rider dashboard, chauffeur dashboard, notifications, ratings, and support communications. We may collect your name, email, phone number, password hash, profile image, account role, pickup and destination details, route coordinates, service type, scheduled date and time, passenger and luggage counts, child-seat request, vehicle preference, quote details, ride status, fare, payment status, refund or dispute status, loyalty activity, ratings, reviews, notifications, and audit records.
2. How we use information
We use information to create and manage accounts; validate service areas and scheduling; calculate estimates and fares; coordinate vehicles and chauffeurs; process payments, refunds, and disputes; show dashboards; apply loyalty points and coupons; send booking, quote, fare, payment, refund, cancellation, chauffeur-status, rating, and security notifications; provide support; detect fraud and abuse; maintain audit records; and protect safety. We do not sell personal information.
3. Maps, location, and communications
Pickup and destination information may be processed by Google Maps, Places, Routes, and configured fallback routing providers for address suggestions, service-area checks, route previews, distance, drive time, and fare estimates. The site does not continuously access device location merely because you use it. We may contact you by phone, text, email, or in-app notification about requests, payments, support, safety, ratings, and account activity.
4. Payment information
Stripe processes payment-method data and transactions. We receive limited metadata such as amount, currency, payment status, method type, provider identifiers, refunds, and disputes; we do not intentionally store full card numbers or security codes. Payment pages may load Stripe scripts, iframes, fraud-prevention tools, and enabled payment methods. Stripe may process device, network, and transaction information under its own policy.
5. Sharing and security
We may share necessary information with an assigned or prospective chauffeur, Stripe, Google and routing providers, email or communications providers, hosting and database providers, authentication and security providers, support personnel, professional advisers, law enforcement, regulators, or a successor in a business transaction. We use reasonable safeguards including password hashing, session controls, roles, rate limits, audit records, and provider security features, but no online system guarantees absolute security.
6. Retention, storage, and your choices
We may use browser storage for booking drafts, notification preferences, and dashboard walkthrough completion. Clearing browser storage removes local preferences but not necessarily server records. We retain account, ride, payment, communications, rating, audit, and legal records as reasonably needed for service, safety, disputes, accounting, fraud prevention, and legal obligations. Subject to applicable law and verification, you may request access, correction, or deletion by contacting support@vitadstransportation.com.
7. Ratings, reviews, children, and safety
Rider ratings and written comments may be stored with a ride and chauffeur record and displayed in authorized dashboard or confirmation experiences. Do not include sensitive personal information in a review. The service is arranged by adults; an adult booking customer remains responsible for accurate passenger information and child supervision.
8. Contact
For privacy questions, contact support@vitadstransportation.com or call (617) 233-4472.